FAQ
- What can I do to help prevent false alarms?
- Can I control my security system by way of my smartphone?
- Tell me about ULC – what is it and why is it applicable to your alarm services?
- How long do alarm systems batteries last?
- How do I change the people on my call list?
- Am I responsible to test my alarm system on a regular basis?
- I can’t find the user manual or guide for my system, can you help?
- I just cut the cord from the telephone company – I no longer have a landline telephone.
- What does a “late to test” or “fail to test” mean?
- I have a monitored fire alarm system; do you do verification calls to help prevent false alarms and the fire department response fees?
- What does the MEMORY LIGHT on my keypad mean?
- We just purchased a new home and the builder told us we have to use his friend who did a pre-wire and installs alarm systems. Can Damar install the system and monitor my home?
- I got an alarm system just by putting a sign in my yard! Can you monitor and service my system now that my rates keep going up every year?
- I want to change my phone service – will this affect my alarm system?
- Can you explain the difference between an access code, a passcode and a personal identification code or number?
- What is a “Keyholder?”
- Does Damar Security Systems charge me for false alarms?
- What are my options to pay my account?
- Does a Damar Home Alarm System include monitored smoke detectors? What is the advantage?
- What does the Keypad do?
- What are Magnetic Contacts?
- What is a PIR?
- Do “wireless” sercurity devices really work and how long do the batteries last?
- What additional detection devices are available to add on to the intrusion alarm system?
- What does “Fire Suppression Sprinkler Supervisory Service” mean?
- Can Damar Security provide private alarm response?
- What Additional Fees or Charges Will I Need to Keep in Mind with Security Systems?
- What is an Alarm Zone?
- If I activate the alarm, do I wait for a call from you, or should I call the Damar Signal Receiving Centre?
- Will you call me for every alarm, trouble and supervisory signals?
- Can you explain “Central Station”, “Monitoring Station”, “Central Monitoring Station”, and “Signal Receiving Centre”?
- What are “NON-EMERGENCY Alerts?
- What is the advantage of using Cellular as compared to Internet Alarm Signalling?
- What happens to the security system when my internet is down?
- Do I need cameras for effective security?
- Monitoring vs a camera?
- What is 24/7 monitoring?
- Why shouldn’t I monitor my own system on my smartphone or Tablet.
- What is home security vs. a smart home?
- Why Choose Damar Security Systems?
- Requesting a service call.
- Alarm Permit Registration
- What should I do if the alarm sounds?
- Diagnosing Trouble Conditions
- What to do when I get a low battery signal?
- How do I sign up to receive text or email alerts instead of phone calls for non-emergency alarms?
- What are the Damar Security Systems Local and Toll-Free Telephone Numbers?
- What should I do if my trouble light comes on?
- What does a home alarm system consist of?
- Can I operate my alarm and stay inside my home?
- Can I set my alarm with a pet left inside?
- Does the alarm sound a siren when activated by an intruder?
- Does the alarm work when power is out?
- Will my children be able to operate the alarm?
- What happens if I accidentally trigger my alarm system?
- What should I do if my smoke detector operates but there is no fire emergency?
- I accidently triggered my intrusion alarm system and no one called me?
- What is Helplink© and How does it work?
- Do I need a conventional telephone line for your alarm system to work?
- Are Damar Security Systems linked directly to the police department?
- What if my alarm system is not working properly?
