Keyholders are persons on your call list who can be trusted to respond to an emergency on your behalf. You should give consideration to a person’s proximity to your home or office and their ability to respond in inclement weather. As the name implies, they should have a key to your premises, have an access code for the alarm system, and sufficient knowledge to operate the system. They should also have a passcode, and be sure that their passcode is on file with us at our signal receiving center. Please remember to update us if you must change keyholders.