FAQ

We’ve listed some of the most frequently asked questions about Damar Security Alarm Systems. However, if you can’t find what you’re looking for, please give us a call at 877-263-2627 or visit our contact us page for additional information.


Please choose from the following to search our knowledge center:
1. What if I have changes to phone numbers, addresses, users, or my call list?
2. Why do I have two different lists of people?
3. What is this “code” number and how is it different from my password or passcode?
4. What is the difference between a passcode and a password?
5. What if I forget my code number or password?
6. What about power outages?
7. What is a security level?
8. How does my security system communicate with the Signal Receiving Center?
9. What should I do if I remodel or add on to my residence or building?
10. What should I do if I am moving from my residence or business to a new location?
11. What should I do if my trouble light comes on?
12. What should I do if my phone stops working?
13. What should I do if I set my alarm off by accident?
14. How do I go about testing my system?
15. What should I do if I burn something and my smoke detectors activate?
16. How often should I test my alarm system?

1. What if I have changes to phone numbers, addresses, users, or my call list?

Please call us at 800-265-7562 to update your account information as soon as possible. It’s extremely important that we have updated contact information on file to keep your account current.

Although we can authorize temporary changes to your account for periods of less than two weeks with verbal request by an authorized user, it is our policy to obtain written authorization for any permanent account changes.

Please submit any modifications to your alarm information via fax at 800-688-7721 or by email to csadmin@damar.net. All modifications to your account information must be made by an authorized user.

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2. Why do I have two different lists of people?
Damar Security maintains two lists for each customer account:

  • 1. Authorized System Users – this list contains names and contact information for every authorized user of your security system. Each user should have their own passcode or password.
  • 2. Emergency Call List – these are the individuals we contact in the event of an alarm. Not all authorized users need to be on the call list, but all individuals on the call list must be authorized users.

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3. What is this “code” number and how is it different from my password?

A code number is a 4-6 digit number that you would enter at the alarm keypad to arm and disarm your system (i.e. turn it on and off).

Passwords and passcodes are used to identify yourself to our Signal Receiving Center Operators. They are numbers, or number-letter sequences, or a word. Every person allowed to use your system must have a code number (to turn the system on and off) and a password or passcode, in case they need to confirm with us that they are valid users.

Individuals attempting to communicate with us regarding activated alarms, that do not provide valid passcodes or passwords, will be disregarded and the authorities will be dispatched.

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4. What is the difference between a passcode and a password?

Damar Security assigns each user of your alarm system a unique passcode. It is a randomly generated alphanumeric code to offer the highest level of security possible. Passwords, on the other hand, offer a lower level of security as multiple people may use the same password to access the security system. They are selected by the alarm system owner and may be used in place of a passcode.

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5. What if I forget my code number or password?

If you forget your alarm code or account password after an alarm has been triggered, and we cannot identify you as the account owner, we will immediately dispatch the authorities to your location.

Contact Damar Security at 800-265-7562 during regular business hours, and we will help you solve this problem. In some cases, it may require that a technician visit your home or business.

Please Note: If you are in an alarm condition and you cannot be identified by password or passcode, the Signal Receiving Center Operator will not be able to divulge any information or obtain any information from you. We suggest that you have an authorized person contact us to verify you. If proper verification cannot be provided, the appropriate dispatch actions will take place.

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6. What about power outages?

Your security system has a battery backup. The length of time this battery will maintain your system varies widely depending on the number of devices on your system, the age, and the condition of the battery. Depending on the system, we may be notified in the event of a power outage. In those instances, we will contact the site between the hours of 8:00 am and 11:00 pm.

Upon the confirmation of a widespread power outage, the Signal Receiving Center will be in “Emergency Mode.” In this case we will unable to act on a power failure signal. If you wish to be notified upon receipt of a power failure signal 24 hours per day including “Emergency Mode,” please contact us to modify your account accordingly.

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7. What is a security level?

A security level is assigned to each system user to indicate what functions or activities they are allowed to perform. A primary example would be if the person is allowed to make additions or deletions to your passcode list. Your sales representative will assist you in setting up these levels.

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8. How does my security system communicate with the Central Monitoring Station?

Most systems typically communicate to us through your phone line, although some systems do communicate signals to us via internet or cellular networks. It is important that you inform us of any changes to your phone lines or internet service (if applicable) as these could impact the performance of your system.

Damar Security does offer a form of cellular service backup that would facilitate continued communication with us in the event that your phone line is cut or fails. Please contact Damar Security at 877-263-2627 for additional information on this product/service.

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9. What should I do if I remodel or add on to my residence or building?

Contact us at your earliest opportunity of the changes and we will have a Damar Representative contact you to review any possible changes to your system. The Sales Department can be reached at 877-263-2627.

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10. What should I do if I am moving from my residence or business to a new location?

Contact Damar Security at your earliest opportunity to inform us of the move. We will have a Damar Representative contact you to review any current obligations regarding your existing contract and provide you with options for a system at your new location. The Customer Service Department can be reached at 877-263-2627.

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11. What should I do if my trouble light comes on?

Depending on your system, you may need to enter a valid arm/disarm code to silence the alert tone. In most cases this is an indication that some type of service will be needed. Please call Damar at 800-265-7562 for service assistance.

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12. What should I do if my phone stops working?

Go to your alarm control panel and unplug the telephone interface. This looks like a telephone jack on or near the panel. If your phone does not work after doing this, contact your phone company. If the phone works after doing this, contact Damar at 800-265-7562 for service. Please Note: your alarm system cannot communicate with us while this jack is unplugged!

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13. What should I do if I set my alarm off by accident?

  • 1. Remain calm and disarm your system as you normally would.
  • 2. Contact the Signal Receiving Center at 800-265-7562
  • 3. Identify yourself, and give your passcode.
  • 4. If verification is successful your alarm signal will be completed.
  • 5. If verification is not successful the proper action will be taken.

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14. How do I go about testing my system?

Prior to testing devices, call our Signal Receiving Center 800-265-7562 and inform them that you intend to test your system. They will ask you to confirm your identify for your system (i.e. name, address, etc.) then they will ask for your passcode.

After the operator has confirmed that your system is in test mode, you may arm it and then begin testing devices. When you are done, call the Signal Receiving Center back and request that they verify receipt of your test signals, and then inform them that you are done testing.

Please Note: Any signals received after that will be treated as actual alarms!

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15. What should I do if I burn something and my smoke detectors activate?

Remain calm, and disarm your system (it may continue to go into alarm until the smoke condition is eliminated).

If you do not require the Fire Department, please call the Signal Receiving Center immediately at 800-265-7562. For residential customers we will attempt to call the site one time, then we will dispatch the Fire Department. If you are a commercial customer with a phone system that does not allow us to reach you at the premises, contact our Signal Receiving Center at 800-265-7562 immediately.

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16. How often should I test my alarm system?

We recommend you test your alarm system and devices at least semi-annually, however, you may wish to test more often for additional peace of mind.

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